Learn what hosting providers mean when they say "phone support".
In the event that you have ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your personal experience that for a lot of things it's better to speak with a live person on the phone instead of exchange tickets or emails. If you'd like to find out more about a specific service before you buy it or in case something small-scale needs to be made, for instance, it will be much easier and faster to get it done live. When you are able to seek the advice of representatives over the phone, it is also very likely that you're using the services of an actual website hosting provider, not a reseller. The type of support that you will get over the phone may differ between different providers - from very general issues to experienced technical support. Typically the majority of providers supply pre-sales assistance and first level phone support, while more complex tech matters are managed through electronic mail and / or tickets.
Phone Support in Cloud Hosting
Because we have live phone support 14 hrs every day, you can contact us and speak with one of our customer support agents to get more info about any of the Linux cloud hosting packages
that we provide and make sure that our servers match the system requirements for your websites before you purchase anything. For your benefit, we now have telephone numbers on 3 continents so that you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you are already an existing customer, you can phone us about general and billing matters, and about some technical matters. In case the problem is strictly technical or it can take longer time to analyze, you will have to go through our ticketing system, that will enable both you and our tech support team to track the information given by each side.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as part of the support services for each semi-dedicated server
package that we supply. As some issues are more complex and time-consuming, you'll have to open a support ticket in case you experience such a problem, still for all the billing, general or small-scale technical issues you can always phone us and we will help you in a timely manner in order to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our high-tech cloud platform or you can get any other general info about our semi-dedicated solutions. We have local phone numbers in the USA, the UK and Australia plus an international number, so that you will be able to call the one that is nearer to where you are.