In case you have a site, a problem could always surface and it does not necessarily have to be associated with the web hosting service. For instance, something may go wrong when you update a software app or some important data might be edited or deleted by accident. Whatever the nature of the problem is, you will have to get in touch with the respective customer care staff and request them to recover a backup or to help you solve the problem that you are experiencing. How fast they will do it will determine the span of time that your sites will be inaccessible. For specific websites like social networks or online stores, a protracted downtime period too often means losing clients and money. Hence, it’s quite important for you to use the services of a hosting company that provides not only a very good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours and hours on end, or even all day, to obtain a reply to an email or a tech support ticket. Regardless of when you contact us, we’ll lend you a helping hand within maximum 1 hour with any pre-sales or technical enquiries that you may have. In fact, our real reaction time rarely exceeds 20 to 30 minutes. Since we are at your service day and night, you will always obtain assistance in a timely fashion and we know how important that is in the electronic age. As soon as you contact us, we will respond to your inquiries. In case you experience any technical problem, we’ll solve it on your behalf, or we’ll supply you with all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a client support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get an answer within 1 hour max. You can touch base with us whenever you want with regards to technical, general or billing matters and because of the fact that we’re on duty 24x7, you’ll always get support in a well-timed fashion. Based on the particular question or issue, we will supply you with more details, solve the obstacle if it’s been caused by something within our reach or instruct you on how to proceed if you need to modify some setting for a web-based application that we can’t access. You can forget about waiting for a day for every answer. Actually, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.