There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a ticketing system. It is the least complicated means of communication for a variety of reasons. In the event that no tech support engineer is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. You can also copy and paste extensive bits of information without worrying about typing errors, and if a particular issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, which suggests that if you need to provide information or to follow guidelines, you will have to use no less than two separate accounts and this number may grow in case you would like to manage a couple of domain names. Besides, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.