Lots of people who start using their 1st web hosting account, or change companies, normally have inquiries with regards to how certain operations are accomplished or chance upon obstacles when setting up various things such as emails, site settings, and so on. That’s the reason why, lots of providers have prepared documentation with frequently asked questions and problems in order to help their clients get information swiftly and easily. As a result, the tech support engineers can spend more time on real problems that certain customers may be facing, as the solution for the smaller things will be available on the web and customers will be able to easily resolve them without contacting the customer support staff. Having in-depth documentation is rather important, especially for new customers with zero prior experience, because the hosting service entails multiple functions and lots of people can become perplexed about what action to take. A good information repository can both help you complete the tasks that you need and become aware of how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve purchased your first cloud hosting
package through our company or have moved your site over to us, you will become accustomed to our services and our custom Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared a comprehensive knowledge base where you can find all the information that you could ever need – both general info in regards to the service as a whole and more concrete info about the separate functions that you can use and the complications that you could bump into. The articles themselves are available in 2 locations. The complete article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in every Control Panel section as well. You can find out how to do practically everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include thorough instructions, so you’ll never get bewildered because of an ambiguous text. Surely, in case you bump into a more specific problem and you are unable to find anything about it in our knowledge base, you can get in touch with our tech support team representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers
come with a rich article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it on the basis of the feedback that we’ve assembled from our clients through the years and, as a consequence, our articles touch upon specific problems that you could face and offer the easiest way to solve them, for instance getting a 500 Internal Server Error message or being unable to send email messages from your PC even though you have the right SMTP settings. The articles are available in every section of the Control Panel and you can browse them at any moment. They can help you improve your knowledge not only about our services, but also about the hosting realm in general, as they contain thorough guides and general information such as what file access permissions or cron jobs are.